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Duotone Apparel Helpcenter

You will find a general definition of terms in the attached file

General Definitions

GENERAL FAQs

Where will I find the Duotone Academy App?

Who was the DUOTONE Academy App designed for?

Do I need to pay for the app?

How do I work out my skill level?

I have no internet connection, can I still watch my training videos?

DUOTONE ACADEMY APP

I need spare parts – what’s the best approach?

Where and when is the next demo event?

Serial Number Placement for Warranty Registration

Where can I get a Duotone catalogue?

I’m looking for a user manual, where will I find that?

I am interested in a DUOTONE product, who should I contact?

What does “Flexi Hex” mean?

Would you like to know where a particular product shoot took place?

What exactly does Concept Blue include?

Why isn’t the complete range Concept Blue?

What are the undyed fabric parts of the Concept Blue kite?

What does "undyed" mean in relation to the fabric parts of the kite?

What is the significance of using undyed fabric in the kite?

What is the bio-based bladder of the Concept Blue kite made from?

How much of a carbon footprint reduction does the bio-based bladder offer?

What percentage of recycled plastic material is used in the Concept Blue kite's plastic parts?

How does the use of recycled plastic contribute to sustainability?

Why are kites not made of recycled material?

What is the difficulty in recycling kites?

Why aren’t all the Twintips Concept Blue products?

Why aren’t all the Surfboards Concept Blue products?

Why are the lines of the bar not made from recycled materials?

Why are accessories like the NTT not made from recycled material?

Why are the bars not made from recycled material?

Why are we CO2 compensating, although it is sometimes discussed controversial?

What is the idea with Concept Blue for the next seasons?

CONCEPT BLUE

How can I increase the longevity of my kite?

How can I increase the longevity of my pump?

KITE CARE

How can I increase the longevity of my board?

How can I increase the longevity of my footstraps?

How can I maintain my fins?

BOARD CARE

How can I increase the longevity of my bar?

BAR CARE

How can I increase the longevity of my foil?

Foil sanding - what's the benefit and how do I sand?

FOIL CARE

PRODUCT CARE & MAINTENANCE

My kite loses air, how do I exchange a Bladder?

Bladder Repair -  How to remove the bladders

Bladder Repair - How to repair small holes on your bladder

My kite has a small crack in the canopy, what to do?

Bladder repair - How do I reinsert my bladder correctly?

KITE REPAIR

My kiteboard has a small scratch in the base, how can I repair it?

The individual layers of my kiteboard are coming apart, what can I do?

My kiteboard has a deep scratch in the base, how can I repair it?

My kiteboard has a damaged edge, what can I do?

TWINTIP REPAIR

My kitesurf board has small dents and scratches, what can I do?

The individual layers of my kitesurf board are coming apart, what can I do?

My kitesurf board is cracked or broken, what can I do?

SURFBOARD REPAIR

BOARD REPAIR

DO IT YOURSELF REPAIR

Why did you stop CO2 compensation?

How sustainable is it if team riders fly around the world for competitions or a few promotional photos?

General DefinitionsUpdated 9 months ago